Competences / Full Managed IT Services

Whether you need maintenance, updates or support, as an experienced managed services provider we ensure the smooth operation of your IT infrastructure and provide the highest level of IT cyber security for your applications. Thereby, we focus on the protection against ransomware. The term is used to describe harmful programmes that can restrict or prevent access to your data and systems. For the release, you are asked to pay a ransom. The so-called ransomware is particularly dangerous for networked IT infrastructures, because in this case, connected networks can also be attacked. There are certain steps you can take to prevent this IT disaster. For example, you should regularly install updates to keep your operating system at the latest level. Regular data backups on an external medium (backup copies) are also recommended.

As part of our full managed IT services, we rely on datacenter colocation, also known as server hosting. In other words, we provide datacentres for third parties to operate information technology. Depending on your needs and selected services, you benefit from double (Berlin / Frankfurt) or triple (Berlin / Frankfurt / Dubai) synchronisation and backup of your data. Your data is not only stored on our servers, but also on a disk (backup to disk) and a data tape (backup to tape) – for the maximum of IT cyber security! Should your data / networks be attacked by ransomware, recovery would be done fast with no need to pay the required ransom.

Our Full Managed IT Services include

Infrastructure-as-a-Service (IaaS)

We manage your IT infrastructure as part of our cloud service. This means: we provide you with various components of a datacenter infrastructure (hardware, computing power, servers, storage space, systems for archiving and securing data, network resources, etc.) from the cloud as required. By migrating your infrastructure to BIENE IT SERVICES, you can save on local datacenter maintenance and hardware costs as well as benefit from our technical support and solid expertise. Infrastructure-as-a-Service is a scalable solution, so you can adapt your IT infrastructure as needed. This is why it is particularly interesting for small and medium-sized companies: among other things, the IaaS makes the need to buy or operate your own datacentres obsolete.

Application operation and service management

We take care of the introduction, launch and maintenance of the software solutions relevant to you. Thanks to our know-how gained over many years, we also have an expert knowledge of your software solutions so that you can use them in their full functional range. Often there is not only a lack of knowledge but also a lack of time – we will gladly support you in this!

Desktop-as-a-Service (DaaS)

Another cloud-based service from us: DaaS. We provide virtual applications and desktops to your end devices / for your employees. You can also customise or scale up or down this service as needed. This solution simplifies your IT infrastructure and the daily work of your employees. With Desktop-as-a-Service, it is possible to access the virtual workplace from any end device, at any time and regardless of location. With this full managed IT service, you can avoid the investment and maintenance costs for your own datacentres / servers and the related management. This service is also convincing in terms of security: the data is stored in our cloud and is thus protected against device loss or theft.

By using our full managed IT services, you benefit in several ways, such as:

Release internal resources by reducing the workload on your (IT) staff:

We can manage the standard time-intensive tasks such as backups, so that your team can focus on the use of the software and important strategic projects.

Release internal resources by reducing the workload on your (IT) staff:

We can manage the standard time-intensive tasks such as backups, so that your team can focus on the use of the software and important strategic projects.

Transparent costs thanks to clear budget guidelines:

Single services and their costs are fixed by contract. You also reduce investment risks because you can scale the range of services according to your needs. You always have an overview of your monthly costs and can respond more flexibly to changes at any time.

Transparent costs thanks to clear budget guidelines:

Single services and their costs are fixed by contract. You also reduce investment risks because you can scale the range of services according to your needs. You always have an overview of your monthly costs and can respond more flexibly to changes at any time.

Operational continuity and legislative stability:

We ensure the necessary continuity of your daily IT tasks, regardless of internal company factors such as staff downtime or the like. In addition, we also ensure legal stability. Your cooperation with BIENE IT SERVICES is based on a Service Level Agreement (SLA). This defines all services accurately and gives you the guarantee that your IT tasks will be implemented in a reliable and efficient way, unaffected by internal or external influences. The availability of your software solutions is thus increased, while downtimes are minimised.

Operational continuity and legislative stability:

We ensure the necessary continuity of your daily IT tasks, regardless of internal company factors such as staff downtime or the like. In addition, we also ensure legal stability. Your cooperation with BIENE IT is based on a Service Level Agreement (SLA). This defines all services accurately and gives you the guarantee that your IT tasks will be implemented in a reliable and efficient way, unaffected by internal or external influences. The availability of your software solutions is thus increased, while downtimes are minimised.